This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

The Critical Practices for Customer Growth and Retention (sponsored by Freshworks)

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Are you a Services or Customer Success executive who has responsibility for both renewal and growth? Are you a sales leader who wants to learn about new and innovative ways to grow your accounts while keeping the customers you already have? This session will give you important insights into the things your company has to do in order to retain and grow recurring revenue from your existing customers. Using TSIA’s LAER customer engagement model as the framework for the discussion, we will show you how the expansion and renewal motions not only serve to benefit each other but work together for the betterment of your company and the customer as well. Sponsored by Freshworks.

Presented By:

Jack Johnson

VP & Managing Director - Revenue Research, TSIA

Publish Date: May 5, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.