We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

The Convergence of Knowledge / Information

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

What is something we all have, yet at the same time is something we all want? Knowledge. For your company, knowledge about your product(s) is seen as the key to accelerating its adoption, usage, and time to value. The challenge is that the disseminators of knowledge are everywhere. Within your company it can be education services, support services and professional services. Outside of your company, it's Google, YouTube, MOOCs, social platforms, the neighbor, and the list goes on.

Convergence of the content from these disparate sources is essential to translating seemingly random sound bites into cohesive and useful knowledge. Education Services is in the perfect position to be the "converger" of this content, but to do so means positioning itself as much more than a training organization. It means taking on the role of knowledge curator and establishing education services as the knowledge hub.

This session will explore education services relationship with internal and external providers of knowledge, additional skill sets required to curate knowledge, and business model adaptations that are essential to successfully expand the role of education services from training provider to knowledge clearinghouse-for the company, and its customers.

Presented By:

Maria Manning Chapman

Senior Research Director, Education Services, TSIA

Publish Date: October 21, 2013

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.