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The centralization of a Professional Services Program Management Office (PMO) is the missing link for creating real value that elicits long-term customers into brand loyalists and igniting more sales as a result, while delivering ROI to the client Professional Services Engagement. The Centralized PS PMO creates and maintains a scalable matrix of skillsets, experiences, and certifications that allow for employee growth which, in turn, drives a sense of belonging and a champion for the company's values and vision. The Centralized PS PMO is critical to organizational growth that demonstrates the creditability of the company and the ability to keep the promises made to its customers. The centralization of PS PMO also creates a deeper relationship with the customer, to keep the business engaged in the interactions between the customer and your offerings which, in turn, increases ROI for both companies. Centralized PS PMO will have significant additions to the responsibilities of particular interest outcome-focused, anticipatory, relationship-driven + macro-level resource domain accessibility & accountability this includes capacity planning, resource forecasting, utilization, resource risk, skill optimization, resource scheduling, resource planning, resource assignment. The goal is to provide common direction, tight processes, standards, and utilize data to improve scalability, and business intelligence to increase net re-occurring revenue.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.