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Conference Presentation

The Case for Centralized Program Management Office

This report is for Customer Success members only

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The centralization of a Professional Services Program Management Office (PMO) is the missing link for creating real value that elicits long-term customers into brand loyalists and igniting more sales as a result, while delivering ROI to the client Professional Services Engagement. The Centralized PS PMO creates and maintains a scalable matrix of skillsets, experiences, and certifications that allow for employee growth which, in turn, drives a sense of belonging and a champion for the company's values and vision. The Centralized PS PMO is critical to organizational growth that demonstrates the creditability of the company and the ability to keep the promises made to its customers. The centralization of PS PMO also creates a deeper relationship with the customer, to keep the business engaged in the interactions between the customer and your offerings which, in turn, increases ROI for both companies. Centralized PS PMO will have significant additions to the responsibilities of particular interest outcome-focused, anticipatory, relationship-driven + macro-level resource domain accessibility & accountability this includes capacity planning, resource forecasting, utilization, resource risk, skill optimization, resource scheduling, resource planning, resource assignment. The goal is to provide common direction, tight processes, standards, and utilize data to improve scalability, and business intelligence to increase net re-occurring revenue.

Presented By:

Deanna Christiansen

Publish Date: May 27, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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