In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

The C-level Perspective: How Services Businesses Can Meet Rising Customer Expectations Without Compromising Profit Margins

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Today, professional services organizations have to deal with intense competition, increased customer expectations, changing technologies and shrinking services' margins. If your organizations do not prioritize optimizing your end-to-end business operations workflows, how will you be able to delight your customers throughout their entire customer journey and simultaneously maintain and grow your margins? Having visibility and a way to take action on your entire workflow, including service delivery, client billing, work-in-progress, resource utilization and your detailed profitability is critical to running your operations successfully. Come hear how world-class IT services company, EVRY, is able to drive a better end-to-end customer journey through achieving superior and granular control over their own business operations.

Presented By:

Raj Narayanaswamy

CEO, Replicon

Prakash Grama

CEO, EVRY USA

Publish Date: October 24, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.