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Conference Presentation

TechByte | Ready, Set, Scale: Leveraging AI, Ops & Automation for CS

This report is for Customer Success members only

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Scaling customer success is a top concern for any growing business - and it’s absolutely necessary if your customer success organization wants to take on exciting new initiatives like driving expansion or engaging executive stakeholders. But watch out - you might make some missteps that could result in hits to your revenue or reputation. At nCloud, we have experience helping hundreds of organizations achieve scale. Whether you are just getting started with building a customer success team, growing your existing team with size or capability, or want to leverage next generation capabilities like artificial intelligence to truly understand customer intent, join us for this session as we share some key things to explore when scaling Customer Success.

Presented By:

Brian Hodges

CEO & Co-Founder, nCloud Integrators

Annemieke Rice

Vice President & Practice Lead, Strategic Services, nCloud Integrators

Kate Griffin

Director & Practice Lead, Delivery Services, nCloud Integrators

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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