TechByte | Ready, Set, Scale: Leveraging AI, Ops & Automation for CS

Scaling customer success is a top concern for any growing business - and it’s absolutely necessary if your customer success organization wants to take on exciting new initiatives like driving expansion or engaging executive stakeholders. But watch out - you might make some missteps that could result in hits to your revenue or reputation. At nCloud, we have experience helping hundreds of organizations achieve scale. Whether you are just getting started with building a customer success team, growing your existing team with size or capability, or want to leverage next generation capabilities like artificial intelligence to truly understand customer intent, join us for this session as we share some key things to explore when scaling Customer Success.