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Scaling customer success is a top concern for any growing business - and it’s absolutely necessary if your customer success organization wants to take on exciting new initiatives like driving expansion or engaging executive stakeholders. But watch out - you might make some missteps that could result in hits to your revenue or reputation. At nCloud, we have experience helping hundreds of organizations achieve scale. Whether you are just getting started with building a customer success team, growing your existing team with size or capability, or want to leverage next generation capabilities like artificial intelligence to truly understand customer intent, join us for this session as we share some key things to explore when scaling Customer Success.
CEO & Co-Founder, nCloud Integrators
Vice President & Practice Lead, Strategic Services, nCloud Integrators
Director & Practice Lead, Delivery Services, nCloud Integrators
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.