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Customers expect fast, intelligent responses and resolution times when they have an issue. When your support agents don’t have answers available at their fingertips, their response time increases, or worse, the support case gets escalated to a higher tier of support. Support escalations are difficult to manage, are operationally expensive, and result in a higher chance of a customer churning. But what if you could eliminate this issue by predicting escalations before they occurred?
In this session, we’ll explore how to:
Enable support agents with the knowledge needed to resolve tickets in real time
Prioritize the right customers and support issues to improve customer outcomes
Leverage AI, Automation and Predictive Analytics to prevent escalations from occurring
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.