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Conference Presentation

TechByte | Feedback to Impact: Using VOC to Drive Service Experience (Virtual Only)

This report is for Customer Success members only

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Customer Feedback is essential for companies to understand, measure and manage customer experiences. Additionally, it allows companies to systematically listen and respond to their customers. However, without a real commitment to Act on collected feedback you miss opportunities to impact customer experiences. Which in turn impacts your bottom line.  Join Kristin Flaherty from Canon Medical Informatics and Gail Propson from SERVICE 800 as they discuss how using customer feedback can drive better experiences for customers.  

Presented By:

Gail Propson

Director, New Business Development, Service 800

Kristin Flaherty

Sr. Manager, Customer Experience, Canon Medical Informatics

Publish Date: May 27, 2022

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