This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Conference Presentation
TechByte | Feedback to Impact: Using VOC to Drive Service Experience (Virtual Only)
Customer Feedback is essential for companies to understand, measure and manage customer experiences. Additionally, it allows companies to systematically listen and respond to their customers. However, without a real commitment to Act on collected feedback you miss opportunities to impact customer experiences. Which in turn impacts your bottom line.
Join Kristin Flaherty from Canon Medical Informatics and Gail Propson from SERVICE 800 as they discuss how using customer feedback can drive better experiences for customers.
Presented By:
Gail Propson
Director, New Business Development, Service 800
Kristin Flaherty
Sr. Manager, Customer Experience, Canon Medical Informatics
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 35,000 services leaders rely on TSIA insights every day.