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Digital businesses need a fundamentally different customer support model than traditional technology businesses. Their customers live connected to their technology every day, and their support teams need real-time access to operational customer product data to provide effective, personalized service.
When every support experience has the potential to impact customer satisfaction and put recurring revenue at risk, a different support model and a focus on streamlining support operations become critical factors for driving revenue growth.
In this 10 minute presentation, Somya Kapoor, CEO & Co-founder of TheLoops, discusses a new model for customer support in the digital age.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.