Digital businesses need a fundamentally different customer support model than traditional technology businesses. Their customers live connected to their technology every day, and their support teams need real-time access to operational customer product data to provide effective, personalized service.
When every support experience has the potential to impact customer satisfaction and put recurring revenue at risk, a different support model and a focus on streamlining support operations become critical factors for driving revenue growth.
In this 10 minute presentation, Somya Kapoor, CEO & Co-founder of TheLoops, discusses a new model for customer support in the digital age.