This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

TechByte _ Intelligent Support Operations for Digital Business Success _virtual only_

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Digital businesses need a fundamentally different customer support model than traditional technology businesses. Their customers live connected to their technology every day, and their support teams need real-time access to operational customer product data to provide effective, personalized service. When every support experience has the potential to impact customer satisfaction and put recurring revenue at risk, a different support model and a focus on streamlining support operations become critical factors for driving revenue growth. In this 10 minute presentation, Somya Kapoor, CEO & Co-founder of TheLoops, discusses a new model for customer support in the digital age.

Presented By:

Publish Date: October 29, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.