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MS providers are realizing the untapped value in their delivery functions: Delivery managers, engineers, the deal desk, customer service, program management and others. They are all uniquely positioned to influence the customers’ perception of value, improve customer satisfaction, understand new value creation opportunities, consult with the customer about new ways improve business outcomes, and more. How can these functions be leveraged to improve revenue and margin? What are the appropriate sales activities? What are the challenges of creating success in this model? In the always-popular workout session format, participants will address these questions and develop recommendations. Participants should share their company’s practices and what has worked and what hasn’t.
VP, Managed Services Research, TSIA
Partner, Pretium Partners
Publish Date: May 18, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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