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Covid has been the great accelerator. We often talk about the acceleration of connected product adoption or proactive support tools. We are eliminating some truck rolls; however, we will always have a need to go on-site. Covid has increased the pressure on the field service organizations. Many FSEs kept going on-site, and this has undoubtedly created stress and worry. We will discuss how do we keep our talented staff and how to grow them. What are the results of implementing some of these best practices to retain and grow field service staff? This business challenge accelerator session will bring industry leaders together in a collaborative session to identify practices, technology, and skills for developing better methods to manage FSE talent and create career paths.
Sponsored by Field Nation.
VP, Support and Field Services Research, TSIA
Publish Date: May 26, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.