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Conference Presentation

Talent Management and the New Career Path (sponsored by Field Nation)

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Covid has been the great accelerator. We often talk about the acceleration of connected product adoption or proactive support tools. We are eliminating some truck rolls; however, we will always have a need to go on-site. Covid has increased the pressure on the field service organizations. Many FSEs kept going on-site, and this has undoubtedly created stress and worry. We will discuss how do we keep our talented staff and how to grow them. What are the results of implementing some of these best practices to retain and grow field service staff? This business challenge accelerator session will bring industry leaders together in a collaborative session to identify practices, technology, and skills for developing better methods to manage FSE talent and create career paths. Sponsored by Field Nation.

Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: May 26, 2021

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