We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Talent Management and the New Career Path (sponsored by Field Nation)

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Covid has been the great accelerator. We often talk about the acceleration of connected product adoption or proactive support tools. We are eliminating some truck rolls; however, we will always have a need to go on-site. Covid has increased the pressure on the field service organizations. Many FSEs kept going on-site, and this has undoubtedly created stress and worry. We will discuss how do we keep our talented staff and how to grow them. What are the results of implementing some of these best practices to retain and grow field service staff? This business challenge accelerator session will bring industry leaders together in a collaborative session to identify practices, technology, and skills for developing better methods to manage FSE talent and create career paths. Sponsored by Field Nation.

Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: May 26, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.