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Conference Presentation

Sutherland Case Study: Delighting Sony Customers Through Digital Innovation

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Let's be honest — there are unrealistic expectations for how today's digital technologies can impact customer experiences. Join us in a pragmatic session that will go beyond typical vendor promises. Learn how to operationalize the technology and make it real for your services operation. Sutherland rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. Sutherland's VP of Digital Innovation and Product Management at Sutherland Labs will share a perspective on digital solutions that can deliver a transformative impact on customer experiences. But we won't be stopping there! You'll also get to get to hear Catherine Jensen, Vice President of Consumer Experience at Sony Interactive Entertainment share lessons learned, and value captured in deploying a Machine Learning-enabled conversational chatbot for customer care.

Presented By:

Philip Say

VP, Product Management and Innovation, Sutherland

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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