Conference Presentation

Support Services Keynote: Support's Identity Crisis

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Support provides a vital role in helping customers get value from our products and services. We fix things when they are broken, we protect our revenue and we protect our brand. As the industry has evolved and we've looked at different ways to add value, we have sometimes lost sight of how important our break-fix role is and the insights it provides us into our customers. Aileen Allkins shares how she's taking ownership of building support's identity at Microsoft and bringing our swagger back.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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