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This outcome chain is focused on the development of compensation models that effectively incent support services resources to drive expansion revenues with existing customers while maintaining strong customer relationships. We will cover a number of elements for support compensation structures to include salary structures, incentives for company, team and individual performance as well as percentages of the pay elements. This chain is important for anyone wrestling with the transition to support taking on roles in expansion sales, lead generation or renewals.
Presented By:
VP Research, Support Services, TSIA
Director Research, Support Services, TSIA
Publish Date: May 1, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor