Conference Presentation

Support, Service, and the Looming Internet of Things

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Despite all of the current media hype, the Internet of Things (IoT) may not yet be a major business driver for your company.  However, the IoT’s potential as a change agent for your business is undeniable, specifically how customers will interact with your products, services, and company.   How should your IoT strategy intertwine with your existing customer support strategy? How might the IoT affect the services your department or business offers, and your service revenue growth?  

Join Peter Zeinoun from LogMeIn and Ratul Sengupta from Sutherland Global Services, who will lead this presentation around the potential impacts to support and service from the coming ultra-connected world. You’ll learn how the IoT is already affecting business today and come away with insights to help you consider your own specific challenges and opportunities. Learn how not to simply brace for the coming IoT, but to actually embrace it!

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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