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Conference Presentation

Supercharge Your Revenue and Customer Outcomes by Monetizing Customer Success

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Monetizing customer success is the easiest way to fund your customer success organization, but the benefits don’t stop there. Higher retention rate, expansion rate, and NPS are also critical correlations that occur when companies begin to explicitly charge for adoption capabilities. There are many questions that organizations have relative to this top business challenge. What capabilities do companies monetize? What is the optimal pricing for these services? How do I move from free to fee? Join Hal Stanley, Sr. Director of Portfolio Research at TSIA and and Stephen Fulkerson, Sr, Director of Customer Success Research at TSIA to learn how customer success organizations are monetizing customer success to fund operations and drive revenue growth.

Presented By:

Hal Stanley

Sr. Director, Service Offer Portfolio Research, TSIA

Stephen Fulkerson

Senior Director of Research, Customer Success, TSIA

Publish Date: May 7, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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