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Monetizing customer success is the easiest way to fund your customer success organization, but the benefits don’t stop there. Higher retention rate, expansion rate, and NPS are also critical correlations that occur when companies begin to explicitly charge for adoption capabilities. There are many questions that organizations have relative to this top business challenge. What capabilities do companies monetize? What is the optimal pricing for these services? How do I move from free to fee? Join Hal Stanley, Sr. Director of Portfolio Research at TSIA and and Stephen Fulkerson, Sr, Director of Customer Success Research at TSIA to learn how customer success organizations are monetizing customer success to fund operations and drive revenue growth.
Presented By:
Sr. Director, Service Offer Portfolio Research, TSIA
Senior Director of Research, Customer Success, TSIA
Publish Date: May 7, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor