Conference Presentation

Strategy, Organization, and Then People!

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Many service operations never achieve their full potential because their companies and their own organizational design prevent them from doing so. You might not be able to change your company's organizational design, but you can develop a service organization and cross-functional processes that enable you to deliver improved results for your organization, your company, your customers, your employees, and yourself. Come learn how to improve operational performance by effectively implementing an organizational design that enhances your service organization's ability to make and effectively execute strategic initiatives and tactical actions within companies that are complex matrices (service needs to support global geographies, numerous lines of business, multiple cross-functional partners, etc.).

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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