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Your customers want consistent service delivery that is cost-effective and delivers the results they desire. With the shift to cloud-based products and services, more and more PSOs are evaluating their delivery mix and increasing the percentage of remote vs. on-site delivery. Remote service delivery introduces new challenges to the business, but offers a new set of benefits to those who do it well. In addition, leveraging shared resource pools provides greater sourcing flexibility across service lines than other models, but requires leaders to tighten their alignment on shared PSO goals and objectives. Learn how Ontario Systems leverages remote service delivery capabilities and a shared resource pool to increase sourcing flexibility, increase resource efficiency, and decrease service delivery costs, while continuing to deliver results for clients.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.