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Your customers want consistent service delivery that is cost-effective and delivers the results they desire. With the shift to cloud-based products and services, more and more PSOs are evaluating their delivery mix and increasing the percentage of remote vs. on-site delivery. Remote service delivery introduces new challenges to the business, but offers a new set of benefits to those who do it well. In addition, leveraging shared resource pools provides greater sourcing flexibility across service lines than other models, but requires leaders to tighten their alignment on shared PSO goals and objectives. Learn how Ontario Systems leverages remote service delivery capabilities and a shared resource pool to increase sourcing flexibility, increase resource efficiency, and decrease service delivery costs, while continuing to deliver results for clients.
Business Strategy and Planning Director, Ontario Systems
Manager, Service Delivery and Operations, Ontario Systems
Publish Date: October 22, 2014
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