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Conference Presentation

Simplifying Customer Success for Complex Product Portfolios at Scale

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Driving customer success at scale with dozens of solutions in your portfolio may sound like a daunting task. Doing it in a scalable, proactive manner that drives high adoption results may seem impossible. If this is an area of challenge for your company, you are encouraged to attend this session led by Patrick Wells, global head of Functional Customer Success for SAP Preferred Success, and Irit Eizips, customer success evangelist and CEO for CSM Practice. This session cracks the code on how to apply data and subscribed playbooks to drive higher adoption and maximize value for low-touch as well as high-touch customer segments.  The session will focus on addressing these three challenges: How to drive for business outcomes when customers own dozens of your products.What supporting specialized roles you should consider to support your high-touch customer success managers who manage complex portfolios.What impact you can expect on the efficacy of your customer success program when you adopt these breakthrough methodologies. 

Presented By:

Irit Eizips

CEO, CSM Practice

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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