Conference Presentation

Short Burst Breakouts for Building Managed XaaS Offers

This report is for Managed Services members only

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During this 75-minute Short Burst Breakout session you will hear the following three presentations: Microsoft's Managed Services for Cloud Journey  Presented by Dottie Shaw and Michelle Gonya, Microsoft In this session, we will talk about Microsoft's journey into Managed Services for Cloud and discuss our learnings along the way.  OMG, I Need to Start a Managed Service...  Presented by Todd Lefkowitz, Rapid7 Many customers are asking their software providers to offer solutions by way of a Managed Service consumption model. Opportunistically, these providers do what they can to win the business but are ill-equipped to handle operational services of this nature. Many do the best they can with engagements that are cobbled together with the bare essentials. Rapid7 developed its Managed Services solution by way of “pull” requests (we’re only offering because asked) and managed to keep their customers happy with outstanding talent and a lot of effort. This came at a cost to efficiency and a true go-to-market strategy. This session will walk participants through the journey from a “pull” to “push” (hey we offer this now) solutions offering. The discussion will cover the things that went well, the things that suffered, and what to watch out for. Public vs. Private Clouds for Collaboration Services Presented by John Bartlett, Polycom Like many other services, Enterprises are interested in pushing their collaboration solutions out to the cloud. But when collaboration includes voice and video capabilities, defining and deploying the cloud is more challenging. This session reviews the challenges presented by collaboration clouds, the trade-off of public versus private clouds, how to sort out the customer requirement, and the challenge of scaling this business.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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