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Companies are at a technological breaking point. The tools and platforms now available to customer success and growth organizations are gathering data and outputting recommendations fast — too fast, in fact — for teams to understand and actually apply these insights effectively. Simply put, tools and platforms are providing so many layers of insight and guidance that trying to drive customer success results with technology alone can actually be more difficult. It's why a comprehensive people, process and platform integration is critical. ServiceSource SVP of Technology and Services Ricardo Craft will deconstruct this issue and outline ways to meet specific needs with the right platform and tools, reduce process complexities, and zero in on the right data that will help customer success teams achieve continued customer growth.
SVP, Technology and Services, ServiceSource
Publish Date: October 17, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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