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Conference Presentation

Service Transformation: The Journey to Level 4

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The IT industry is changing and for many, the only constant is change. Join this session to learn how Cisco is moving from traditional IT services to outcome-based services. What got them there is not what will get them to where they need to be ultimately. Learn what they see as "outcomes" and the call to action for services to lead the way for their customers and their organizations to become Level 4 suppliers.

Presented By:

Jan Schlosser

Head of Service Enablement EMEAR, Cisco Systems

Publish Date: March 18, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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