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Conference Presentation

Service Revenue Generation Keynote: The Renewal Charter in the Age of Customer Success

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The renewal charter for subscriptions and support contracts is evolving at a rapid pace. Securing payments from customers and managing the commercial transaction is central to the renewal team’s role. However, as we make the pivot to customer outcomes, the renewal team’s role is expanding. Join Julia Stegman, VP of Research for the Service Revenue Generation discipline, for a facilitated panel discussion with three highly experienced Renewal Executives:

  • John Smolinski, SVP, Global Subscription Services, Infor 
  • Joe Bowers, WW Director, Support Sales & Inside Sales, Mentor Graphics
  • Daniel Timmer, Head of Maintenance Business – EMEA Region, Micro Focus International (formerly HP Software)

Presented By:

Julia Stegman

VP, Service Revenue Generation Research, TSIA

John Smolinski

SVP, Global Subscription Services & Global License Management, Infor

Joe Bowers

WW Director, Support Sales & Inside Sales, Mentor Graphics

Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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