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We are all familiar with professional services credits – those pre-sold credits for future consulting that is most often undefined and delivered at a later, undetermined date. Who is responsible for getting that work defined, delivered and completed? PS credits require a lot of sales engagement. They’re sold at the point of sale, then basically sold again – sell and scope – at a point in time before actual delivery. We’ll define the benefits of getting it right, competencies required, key players and their specific roles, along with traditional risks. Bo DiMuccio, TSIA VP Professional Services Research, will join Kyle Andrews, Partner with Pretium Partners, for this . They will share the latest TSIA research on this subject, and identify the challenges and requirements for optimizing the usage of PS credits. Participants help define the discussion priorities and contribute to the problem solving. Experienced and emerging PS providers will all benefit.
Distinguished VP, Professional Services Research, TSIA
Founding Partner, Pretium Partners
Publish Date: October 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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