Conference Presentation

Selling and Delivering Customer Outcomes: What Does It Really Take

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How well do you - and your channel - understand your customer's business and industry? Do you - and your channel - have offers that can deliver customer outcomes? This session will provide leading practices on what it takes to truly sell and deliver customer outcomes in each phase of the customer lifecycle. It all starts with your knowledge of your customer's business and industry and having the right customer engagement framework, capabilities, offers, services, and resources required to deliver and demonstrate tangible customer value realization. The speaker will provide actionable best practices to develop these capabilities, including ecosystem partnerships, to help the attendees deliver value while driving differentiation and profitability throughout the entire customer lifecycle.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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