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No Digital Customer Experience strategy is complete without a robust self-service solution. Yet, TSIA sees many companies who are struggling to identify and measure self-service performance results that drive effective self-service customer experience. In this 20 minute Interact Zone presentation, Dave Baca (TSIA Support Services Research Director) will provide a high-level overview of the driver trees he used to research and identify the measurement methods and related technologies that TSIA is now using to measure and help to improve Industry-wide self-service performance and effectiveness.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.