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Conference Presentation

Self-Service Drivers that Enable Compelling Digital Customer Experience

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No Digital Customer Experience strategy is complete without a robust self-service solution. Yet, TSIA sees many companies who are struggling to identify and measure self-service performance results that drive effective self-service customer experience. In this 20 minute Interact Zone presentation, Dave Baca (TSIA Support Services Research Director) will provide a high-level overview of the driver trees he used to research and identify the measurement methods and related technologies that TSIA is now using to measure and help to improve Industry-wide self-service performance and effectiveness.

Presented By:

Dave Baca

Publish Date: May 27, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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