In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Self-Service Drivers that Enable Compelling Digital Customer Experience

This report is for Education Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

No Digital Customer Experience strategy is complete without a robust self-service solution. Yet, TSIA sees many companies who are struggling to identify and measure self-service performance results that drive effective self-service customer experience. In this 20 minute Interact Zone presentation, Dave Baca (TSIA Support Services Research Director) will provide a high-level overview of the driver trees he used to research and identify the measurement methods and related technologies that TSIA is now using to measure and help to improve Industry-wide self-service performance and effectiveness.

Presented By:

Dave Baca

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.