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As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to optimize its community for self-service and for enhancing case deflection with the introduction of cognitive search. Kronos wanted a partner that had a profound understanding of support and a technology that could help improve CSAT across self-service & agent-driven channels while also enhancing end-user experience. This session will educate attendees on the importance of unified cognitive search for the enterprise, and how SearchUnify helped Kronos transform the self-service experience for customers, improved agent productivity in support teams and revolutionized knowledge discovery for employees.
Director, Community, Kronos
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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