Conference Presentation

Screen Sharing is Worth 1,000 Chats

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Chat is an excellent channel to improve service desk productivity, but when dealing with complex issues, it's sometimes not enough. If your chat solution is implemented in a standalone silo, then customers may have to transfer to phone support when their issues go beyond the point of text, resulting in a disjointed customer experience. But if the chat transitions directly into a screen-sharing session, the support agent can instantly see and resolve the issue while maintaining a seamless conversation. 

This session will offer real world examples and an outline how to increase the value and power of chat through integrating it with other solutions such as remote support, knowledge bases, CRM and more. Turn your service desk into a one-stop-shop with a modern, integrated approach to support.
 

Presented By:

Doug Patel

Solutions Engineer, Bomgar

Publish Date: October 18, 2016

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Peg Rodarmel, SVP, Subscription Services, Infor

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