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In this breakout session, Roxana Fitzmaurice, senior manager, Cloud Collaboration Customer Success, Cisco, and Angel Rogers, director, ServiceSource, will talk about how they’ve been able to build and scale a customer success organization of 140-plus customer success managers, who provide life cycle account management support to the Cisco Cloud Collaboration Platform customers from the small to medium business segment (SMB), up through the global enterprise customers—increasing customer adoption and satisfaction. They will speak to the:
Director, Customer Success, ServiceSource International, Inc.
Senior Manager, Customer Success, Cisco Systems
Publish Date: October 21, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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