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Conference Presentation

Sale to Steady State: Customer Success and Professional Services Partner for a World-Class Experience

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Technology sales have historically been an unsettling process. This can be further exasperated by moving into XaaS models that for many legacy customers still lack understanding. In the competitive world of technology sales, moving to the cloud can present customers with many questions and anxiety. Vendors competing for this business will use all tools at their disposal, such as using relationships for top-down decision making, fear, and aggressive pricing to win. RingCentral has learned very quickly that to be a player in the XaaS space you must have a strong customer-facing organization to win and leverage its services arm to guarantee success. When the traditional pre-sales functions of sales and sales engineering wind down, professional services must partner with customer success seamlessly to provide a world-class experience. RingCentral will share how they have made the two organizations operate in a way that guarantees that success.

Presented By:

Chuck Emmette

Director, Global Professional Services, RingCentral

Publish Date: October 18, 2016

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