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Conference Presentation

SailPoint and SearchUnify: Incremental Change for Continuous DCX Improvement

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This session is the story of the evolution of a partnership between SailPoint and SearchUnify. At the start, SailPoint expressed a clear goal: end-to-end automation with human assistance where necessary. They wanted to encourage as much self-service as possible while providing a seamless digital customer experience. Since launching cognitive search within their Compass community, along with Skipper, their chatbot, SailPoint and SearchUnify have agreed on an improvement strategy of implementing a series of small but impactful tweaks for each, followed by future planning to realize bigger dreams and to tackle more complex issues. We’ll highlight some key, data-driven successes around content findability, incorporating the voice of the customer into content, and the rate of self-service. We’ll also discuss what we’re looking forward to in the next phase of our partnership for the second half of 2022 and beyond.

Presented By:

Igal Dar

Technologies & KCS Manager, Field Operations, Sailpoint Technologies

Lorrin Minton

Associate Manager, Community, Sailpoint Technologies

Brian Corcoran

Regional Sales Manager, SearchUnify

Publish Date: June 2, 2022

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