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Running a support organization in the SaaS industry really boils down to transparent, real-time information with a proactive approach. Zendesk has created a passionate customer base with an excellent Net Promoter Score that has given the company a 95% satisfaction rating driving a great deal of referral business. Learn about our best practices Ð the way we share information with customers, keep our support engineers constantly up-to-date with information, monitor our systems, and communicate with customers proactively about their use of and experience with our software.
Head of Customer Support, Zendesk
Publish Date: May 7, 2013
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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