With the economic crisis apparently abating,
it’s still a battle for every dollar of revenue. Services firms continue to
consider ways to do more with less, yet most have neglected a constituency that
can have a significant impact on client relationships and revenue scale. And
there is no more leverageable group to support lead generation and revenue
growth than your services staff.
Based on their work with over 10,000 service professionals, David Ryan of Gray Matters Group will share his
firm’s insights on a set of straightforward approaches and learnings for
“activating” client facing professionals. The result – service resources who
are better equipped to engage, recognize, and surface incremental revenue
opportunities at current and new clients
This session will provide practical information
to firm leaders who are looking for proven approaches for “activating” service
professionals to support revenue generation. The discussion will include a
review of the optimal set of skills, tools, processes, and support programs to
ensure sustainable behavior change and measurable impact to their business.