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With the economic crisis apparently abating,
it’s still a battle for every dollar of revenue. Services firms continue to
consider ways to do more with less, yet most have neglected a constituency that
can have a significant impact on client relationships and revenue scale. And
there is no more leverageable group to support lead generation and revenue
growth than your services staff.
Based on their work with over 10,000 service professionals, David Ryan of Gray Matters Group will share his
firm’s insights on a set of straightforward approaches and learnings for
“activating” client facing professionals. The result – service resources who
are better equipped to engage, recognize, and surface incremental revenue
opportunities at current and new clients
This session will provide practical information
to firm leaders who are looking for proven approaches for “activating” service
professionals to support revenue generation. The discussion will include a
review of the optimal set of skills, tools, processes, and support programs to
ensure sustainable behavior change and measurable impact to their business.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.