Conference Presentation

Required Skillset for SaaS Renewals Specialists

This report is for Service Revenue Generation members only

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As Infor's subscription business matures and evolves along with the industry, we have continued to transition the role of our SaaS Renewals Specialists. This transition is especially important where we have customers who have not purchased or been assigned a Customer Success Manager. Learn how Infor is transitioning their Renewals Specialists to handle such SaaS renewals including utilizing audit tools, growth of customer relationships, sharpening their negotiation skills, and understanding and capitalizing on contract expertise. With 73,000+ customers and 130+ Renewal Sales Specialists worldwide, learn what best practices we have implemented successfully to transform our business and what we are doing to continue to excel.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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