We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Required Skillset for SaaS Renewals Specialists

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

As Infor's subscription business matures and evolves along with the industry, we have continued to transition the role of our SaaS Renewals Specialists. This transition is especially important where we have customers who have not purchased or been assigned a Customer Success Manager. Learn how Infor is transitioning their Renewals Specialists to handle such SaaS renewals including utilizing audit tools, growth of customer relationships, sharpening their negotiation skills, and understanding and capitalizing on contract expertise. With 73,000+ customers and 130+ Renewal Sales Specialists worldwide, learn what best practices we have implemented successfully to transform our business and what we are doing to continue to excel.

Presented By:

Sheryl Verhelle

Sr. Director, Infor Subscription Services-Americas, Infor

Ed Foley

Director, Account Relation Management, Infor

Publish Date: October 28, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.