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Conference Presentation

Reinventing the Service Experience with CareAR Augmented Reality

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“See it quick, fix it fast and fix it right” are Xerox customer service attributes that have taken on new meaning with CareAR augmented reality. In this session Sam Waicberg, President, CareAR Holdings, A Xerox and ServiceNow supported company and John Perry, Vice President, Global Service Business Platform Strategy will discuss how augmented reality powered remote support enables collaboration with field technicians and customers with video direction that is easy to use, engaging and effective. Video visibility with graphical annotation applied in real-time make guidance contextual and more effective. As a result, complex remote support is enabled and accelerated by eliminating voice only communication challenges such as describing a part or process versus simple pointing or circling. Benefits include a reduction in truck rolls & dispatches, reducing repeat on-site visits, reducing on-site service time and as a result, contributing to Xerox sustainability goals by reducing its carbon footprint.

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Publish Date: October 29, 2021

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