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“See it quick, fix it fast and fix it right” are Xerox customer service attributes that have taken on new meaning with CareAR augmented reality. In this session Sam Waicberg, President, CareAR Holdings, A Xerox and ServiceNow supported company and John Perry, Vice President, Global Service Business Platform Strategy will discuss how augmented reality powered remote support enables collaboration with field technicians and customers with video direction that is easy to use, engaging and effective. Video visibility with graphical annotation applied in real-time make guidance contextual and more effective. As a result, complex remote support is enabled and accelerated by eliminating voice only communication challenges such as describing a part or process versus simple pointing or circling. Benefits include a reduction in truck rolls & dispatches, reducing repeat on-site visits, reducing on-site service time and as a result, contributing to Xerox sustainability goals by reducing its carbon footprint.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.