Conference Presentation

Refinancing Services Automation with Hidden Revenues

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In an ideal world of B4B services the service providers run completely automated order-to-cash processes, based on modular service catalogues. But that´s not reality for incumbent service units or well established service providers. Most service units are loosing money when invoicing complex contracts with dozens of more or less individual services and at least slightly different terms for each customer. 

Although any smart organisation runs revenue assurance initiatives and automation projects, the reality of our engagements reveals lots of potential – usually between 2 and 8 % of service revenues.

This session will give you insights:

  • Shortcomings in todays order-to-cash processes for services
  • Proven ways to identify revenue potential within hundreds of thousands of service events
  • Refinancing service automation efforts with hidden revenues quick wins
  • Smart and pragmatic solutions for stepwise automation of order-to-cash processes
  • Outlook: fundamental   


We illustrate our findings with examples from pure service providers (both, white- and blue-collar) and hardware-based services, including field services, managed services and professional services. 

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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