Reconstructing the Customer Experience to Ensure Positive Customer Outcomes and Proving the ROI of Your Customer Success Team

Companies today are learning the imperative of driving value for clients and evolving post-sales organizations to strengthen relationships and deliver positive outcomes. Most businesses understand the need to invest in Customer Success yet many don't know where to start or how to measure the value of their investment. Come learn how Red Hat reconstructed its organization and get an in-depth look at the ROI framework Gainsight uses to show the value of its Customer Success team. As the largest and most successful open source company in the world, Red Hat is differentiating itself as a leader in Customer Success. With a business model built on open source technology and freely available products, delivering exceptional value to customers every day is critical. Red Hat is investing in people and technology to continue to evolve its Customer Success organization and provide value to clients.