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Conference Presentation

Reconstructing the Customer Experience to Ensure Positive Customer Outcomes and Proving the ROI of Your Customer Success Team

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Companies today are learning the imperative of driving value for clients and evolving post-sales organizations to strengthen relationships and deliver positive outcomes. Most businesses understand the need to invest in Customer Success yet many don't know where to start or how to measure the value of their investment. Come learn how Red Hat reconstructed its organization and get an in-depth look at the ROI framework Gainsight uses to show the value of its Customer Success team. As the largest and most successful open source company in the world, Red Hat is differentiating itself as a leader in Customer Success. With a business model built on open source technology and freely available products, delivering exceptional value to customers every day is critical. Red Hat is investing in people and technology to continue to evolve its Customer Success organization and provide value to clients.

Presented By:

Allison Pickens

VP, Customer Success and Business Operations, Gainsight

David Chia

Regional Manager, Strategic Customer Engagement, Red Hat

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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