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Learn how Hitachi Data Systems restructured its renewal organization and redefined its renewal team member roles to create a customer-centric renewals engagement model. Key topics covered: How to create a business outcome-defined renewal engagement model How to align your team structure with your account segmentation plan How to define renewal representative roles and responsibilities to foster a culture of customer success Key Performance Indicators of a rethought renewal representative
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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