Conference Presentation

Re-Thinking the Renewal Rep in a World of Customer Success

This report is for Service Revenue Generation members only

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Learn how Hitachi Data Systems restructured its renewal organization and redefined its renewal team member roles to create a customer-centric renewals engagement model. Key topics covered: How to create a business outcome-defined renewal engagement model How to align your team structure with your account segmentation plan How to define renewal representative roles and responsibilities to foster a culture of customer success Key Performance Indicators of a rethought renewal representative

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Peg Rodarmel, SVP, Subscription Services, Infor

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