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Conference Presentation

Re-Thinking the Renewal Rep in a World of Customer Success

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Learn how Hitachi Data Systems restructured its renewal organization and redefined its renewal team member roles to create a customer-centric renewals engagement model. Key topics covered: How to create a business outcome-defined renewal engagement model How to align your team structure with your account segmentation plan How to define renewal representative roles and responsibilities to foster a culture of customer success Key Performance Indicators of a rethought renewal representative

Presented By:

Jeffrey Edelman

Sr. Manager, Renewal Sales & Operations, Hitachi Vantara

Publish Date: October 25, 2017

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