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Learn how Hitachi Data Systems restructured its renewal organization and redefined its renewal team member roles to create a customer-centric renewals engagement model. Key topics covered: How to create a business outcome-defined renewal engagement model How to align your team structure with your account segmentation plan How to define renewal representative roles and responsibilities to foster a culture of customer success Key Performance Indicators of a rethought renewal representative
Sr. Manager, Renewal Sales & Operations, Hitachi Vantara
Publish Date: October 25, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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