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Conference Presentation

PureSuccess: One Education Team's Transformation Within Customer Success

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Genesys successfully launched PureSuccess, a subscription-based offering that bundled many customer success services into a single offering, to its customer base in 2018. Our educational services team, Genesys University, has completely transformed the way we do business in support of this offering, and most importantly, our customers. Come learn about this transformation, which has included the launching of subscription-based education plans, new digital learning experiences, the creation and deployment of a new online knowledge network, and many other additional customer benefits that didn't exist prior to the PureSuccess offering. You'll hear the highs, the lows, and lessons learned.

Presented By:

Scott Thomas

VP, Education & Customer Enablement, Genesys

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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