Conference Presentation

Providing Expert Level Services

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Providing consulting services as part of a software/technology company comes with many challenges, including maintaining skills on the latest product releases, managing important customer escalations with sales deals in the balance, working with R&D on new product features, and enabling and expanding a consulting workforce at a time of strong growth. As the Informatica Professional Services organization experienced rapid growth across the consulting organization, a new solution was needed to handle these challenges, which led to the creation of the SEAL (Service, Enablement, And Leadership) Team. In this session we will discuss in detail the specific challenges faced and how the unique structure and parameters of this team has been able to successfully address these within the Informatica Professional Services organization and how the team has grown and changed over the years. You will learn about the creation of the team, the initiatives the team leads to address key challenges in software consulting, and how you can create a similar solution for your organization.

Presented By:

Steve Dulzer

Sr. Director SEAL Team, Informatica

Publish Date: October 21, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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