Conference Presentation

Professional Services | Professional Services Best Practices for the Pandemic And Beyond

This report is for Professional Services members only

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The global pandemic is challenging us in ways we never imagined. This is as true in our work in technology professional services as it is in our daily lives. Our preparedness, planning, operational excellence, and agility are all being tested to their limits and beyond. We are doing our best to help our customers and ourselves, and at the same time get through the worst part of the crisis. And yet, we don’t have a clear understanding of what capabilities requirements will remain once we get through to the other side. In this session, we will try to improve your understanding. We will leverage benchmark data, real time data from TSIA’s Rapid Research Response initiative and the countless discussions we’re having with our member companies to help you understand how to build, sell and deliver professional services in ways that will help you get through the current crisis and come out of the other side a much stronger, more mature, more agile PSO.

Presented By:

Bo Dimuccio

Distinguished VP Professional Services Research, TSIA

Dave Young

Senior Director Professional Services Research, TSIA

Publish Date: May 6, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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