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Conference Presentation

Professional Services Keynote | Transforming Professional Services to Customer Outcomes in the Cybersecurity Industry

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Palo Alto Networks' Professional Services team has been on a transformation journey in several areas including: changing the business by developing PS services that maximize customer value as quickly as possible through an outcomes-based approach; leveraging PS best practices to evolve customer success efforts to accelerate customer time to value; and leveraging the Outcome Chains to not only create customer solution selling playbooks, but to also document our Services Delivery and Services Management frameworks. As part of the Transformation, Palo Alto Networks PS has also evolved our Global Resource Management effort to include tops down and bottoms up forecasting as well as the full fiscal planning process.

Presented By:

Greg Marchwinski

VP, Professional Services, Palo Alto Networks

Publish Date: May 7, 2019

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