Conference Presentation

Predicting Renewals...Automatically

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Hortonworks packages the open source Hadoop software into an enterprise-scaled data platform that allows organizations to collect, store, analyze, and manipulate massive quantities of data. As an open source vendor, it relies on subscription revenue, so insights into churn patterns are very important. We will share how we are using customer experience data to (1) identify the factors that matter for churn, (2) define targets for positive and negative churn, and (3) automatically score large numbers of customers and deliver alerts on actionable accounts. The unique feature of our program is that it delivers predictive analysis (that is, is a customer likely to renew, upsell, or churn?) without a traditional, intensive, one-on-one customer relationship management approach...so it is scalable. While the insights come from the open source world, they are applicable to all SaaS organizations, and beyond to on-premise vendors.

Presented By:

Barry Duplantis

VP, Customer Success, Hortonworks

Francoise Tourniaire

Owner, FT Works

Publish Date: May 5, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.