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There are a number of unique characteristics of Millennials compared to previous generations that can create both challenges and opportunities for tech firms. In general, they are very well educated, and value continuous learning. They are relentlessly digital and innovative, with little patience for “we’ve always done it that way.” They value collaboration and just-in-time information over traditional classroom learning. And according to multiple industry studies, they expect defined career path discussions from their first day on the job, and on average expect to stay in a role for less than 3 years. Though clearly Millennials have different skill sets and expectations, only 12% of TSIA members have made changes to recruiting and retention programs to better meet the needs of these younger workers. In this panel discussion, hear from 4 Millennial Future Service Leaders about their views of the B2B tech industry, their frustrations with “business as usual,” and their ideas to improve employee engagement and attrition rates.
Distinguished VP, Service Technology Research, TSIA
Sr. Member Success Manager, TSIA
Global Competency Business Director, Rockwell Automation
Publish Date: May 7, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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