Conference Presentation

Pre-Conference Keynote - Employee Engagement in the Era of Talent Wars

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Today's technology companies are faced with a war for talent, with an increasingly competitive landscape for attracting and retaining talented employees, rivaling the boom years of the late 1990s. But today there are even additional challenges, in particular Millennials, whose desire for work-life balance and flexible work arrangements may conflict with your company's culture. In fact, only 12% of TSIA members say traditional programs for hiring and training are as effective with new employees as they were in years past, and 28% of members—and 35% of support services members—say employee attrition is on the rise. In this session, learn some best practices for employee engagement from pacesetter TSIA members and partners, as well as examples of the role of technology in monitoring and improving employee engagement. Ragsdale will also give an overview of the breakout sessions in TSW's special Employee Engagement Track.

Presented By:

John Ragsdale

Distinguished VP, Service Technology Research, TSIA

Publish Date: October 16, 2018

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