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Conference Presentation

Planning for Value Drives Better Customer Outcomes

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How do you know the value of what you are delivering for your customers? Is this something you plan up-front or is it a wake-up call at renewal? In this session, we will discuss how we use Autodesk’s Outcome Framework to identify the outcomes and capabilities we can deliver to our customers. We will also share how we leverage the framework to plan the value into the offers and partner with our customers to align on desired outcomes and then deliver solutions. This session with Deepika Khowal (Customer Success) and Valerie Demers (Service Portfolio Management) from Autodesk will reinforce the value of having an Outcome Framework and the importance of planning customer value before, not after delivery.

Presented By:

Deepika Khowal

Enterprise Customer Success Manager, Autodesk

Valerie Demers

Sr. Manager, Portfolio Strategy, Autodesk

Publish Date: October 20, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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