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Problem isolation and corrective action (PICA) is quite simple at its core-applying an algorithm-based approach to decomposing big case data in order to bubble up problems caused by recurring root causes. Always sounds easy in theory, right? But in reality, PICA helps SMEs to hone in on the case analysis that will move the needle, rather than just looking at macro root cause trends across the entire data set. The targeted outcomes look like:
Director, Global Product Support, Akamai Technologies
Publish Date: October 21, 2013
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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