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In the transition to technology-as-a-service models (TaaS), a key theme is customer success and by consequence, convergence. This creates great opportunity for education organizations. Customer success, both the organization and the concept, are great door-openers for education organizations. The door just needs to be pushed open. How can education organizations do this? In a word – partnership. There are multiple, critical partnerships that an education organization can forge to create new routes to market, enabling ES to educate more users in an account. So, whether the end game is to reach the masses to improve product consumption/adoption, drive revenue, or ideally both, partnering is a great way to do it. Learn more about how ES can work with other service lines to foster success, for itself, the company and the customer.
VP Research, Education Services, TSIA
Publish Date: May 1, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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