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In the transition to technology-as-a-service models (TaaS), a key theme is customer success and by consequence, convergence. This creates great opportunity for education organizations. Customer success, both the organization and the concept, are great door-openers for education organizations. The door just needs to be pushed open. How can education organizations do this? In a word – partnership. There are multiple, critical partnerships that an education organization can forge to create new routes to market, enabling ES to educate more users in an account. So, whether the end game is to reach the masses to improve product consumption/adoption, drive revenue, or ideally both, partnering is a great way to do it. Learn more about how ES can work with other service lines to foster success, for itself, the company and the customer.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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