Conference Presentation

Partner Success Pyramid: A Simplified Framework to Drive Customer Success at Scale

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One of the hottest topics in customer success is how to drive adoption at scale through partners. Industry research suggests 75% of high-tech revenues are delivered through indirect channels. If this statistic rings true for your organization, then you likely have more questions than answers, “How should my organization approach adoption with partners? What enablement is needed? What are the resource requirements, cost projections, and metrics for success?” Rest assured you are not alone!  In this session, you will learn a simplified model to plan for exponential growth with partners—the 4 key stakeholders, the 9 domains of enablement, and the 3 leading-indicators of progress. The Partner Success Pyramid is a framework that enables organizations to deliver customer success at scale. 

Presented By:

Jared Raftery

Sr. Manager, Global Partner Strategy, Cisco Systems

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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