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Conference Presentation

Panel - Innovative Approaches to Improve Employee Engagement

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Ninety-one percent of Millennials expect to stay in a job for less than three years, which means they would have 15 - 20 jobs over the course of their working lives. This presents a challenge to technology firms, who invest heavily in employee recruitment and training, and would like to offer career paths to employees and encourage them to stay. In this panel discussion, hear from three innovative and talent-intensive companies how they are able to attract and retain employees across support services, customer success, and professional services. Find out what employee engagement programs are working, how they are structured, and what is owned or mandated by HR, verses up to individual departments to track and implement.

Presented By:

John Ragsdale

Distinguished VP, Service Technology Research, TSIA

Publish Date: October 16, 2018

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