This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Panel | Face to Face or Virtual - The Delivery Dilemma

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

As global travel returns, technology service organizations are faced with a new challenge: What is the optimal delivery model? The global pandemic proved that many technology service offerings can be delivered virtually. From remote onboarding to professional service workshops, technology companies have spent the past year building the tools and techniques required to deliver those services without deploying employees onsite. Furthermore, virtual delivery models have several advantages for both the service provider and the customer:
  • No travel costs are incurred
  • More flexibility in scheduling since participants do not have to be in the same location
  • Increases the availability and scalability of delivery resources
There are also challenges facing tech companies as they fortify their remote service capabilities:
  • Varying demand for on-site delivery by geographic location, vertical industry and customer persona
  • Reengineering offers designed for “remote-first”
  • Investing in operations processes and technologies required to effectively scale
  • Ensuring strong customer relationships are maintained
How are service organizations responding?
Join TSIA Executive Director Thomas Lah as he discusses this challenge with Maria Manning-Chapman Distinguished VP, Education Services Research, Bo Di Muccio Distinguished VP, Professional Services Research and VP, TSIA Advisory Delivery, Vele Galovski VP, Support and Field Services Research, and George Humphrey, VP & Managing Director, Service and Delivery Research and Advisory.

Presented By:

Publish Date: October 29, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.